Returns and refunds.

Goods of proper quality are returned only with the vendor's consent.

Record a short delivery, wrong items or visible damage within 2 working days of receipt.

Report a hidden defect within the warranty or shelf life, or, if there is none, within 1 year of receipt, and no later than 5 working days after you find it.

The vendor answers a claim within 5 working days and refunds within 5 working days of agreeing to it.

Before you pay, or before shipment if there is no prepayment, you can cancel the order on the Platform with no liability. After that, only with the vendor's consent.

If the vendor cancels because the goods are out of stock or the price has an obvious error, they refund what you paid within 3 working days.

If delivery is more than 10 calendar days late, you may withdraw from the order. The vendor refunds the prepayment within 5 working days and pays interest under art. 693(3) of the Civil Code of Ukraine.

On receipt, check quantity, assortment, packaging and visible damage. Note any discrepancy in the carrier's report, the consignment note or the invoice, and report it on the Platform with photos within 2 working days of receipt. Otherwise the goods count as accepted for quantity and obvious defects. Your right to report a hidden defect remains.

If fewer goods arrive than ordered, or the wrong ones, you may demand the rest or a replacement, or refuse the goods and get your money back (arts. 670 and 672 of the Civil Code).

If you chose and pay the carrier, the risk passes to you when the goods are handed to the carrier. Damage in transit is then a claim against the carrier.

Report a defect within the warranty or shelf life. If none is set, within 1 year of receiving the goods, and no later than 5 working days after you find the defect.

File the claim on the Platform in the order: photos, batch number and, if you have one, a laboratory report. Store the goods properly until it is decided.

The vendor answers within 5 working days. Either party may order an expert examination. The vendor pays for it if the defect is confirmed, otherwise the buyer does.

If the defect is confirmed, you may demand a proportional price reduction or a replacement, and, for a significant breach, withdraw from the contract and get your money back.

Goods that match the order are returned only with the vendor's consent. The deadline, the method and who pays for delivery are as agreed with the vendor on the Platform.

Goods are returned by Nova Poshta at the carrier's rates or by the vendor's own transport. Crop protection products are returned only by a carrier licensed to carry them.

If a defect, short delivery or wrong items are confirmed, the vendor reimburses the cost of returning the goods (art. 690(3) of the Civil Code).

The vendor refunds you, because you paid the vendor: ADAM does not take payment for goods. Refunds are in hryvnia, to the account the payment came from, unless you agree otherwise.

Deadlines: 3 working days if the vendor cancelled the order; 5 working days after a return for a defect is agreed, or after you withdraw because delivery was late.

ADAM is meant for businesses. If you nevertheless bought as a private individual for personal needs, consumer protection law applies, and nothing on this page limits it (art. 698(4) of the Civil Code).

You may withdraw from the purchase within 14 days of receiving the goods (art. 13 of the Law «On Consumer Rights Protection»). The vendor bears the cost of the return and refunds you within 7 days. If the goods are defective, the rights in art. 8 of that Law apply.

File a claim or a return request in the order on the Platform. If that does not work, email info@adam.ua or call +380 67 419 07 94.